Please review our service call terms:
• The diagnostic visit is $79. If you proceed with the repair, the full $79 is credited toward your repair — you pay only for the repair itself. If you decide not to repair, the $79 diagnostic fee is due for the visit.
• Built-in appliances: in most cases (about 60%) we can diagnose a built-in unit in place. Sometimes a full diagnosis requires pulling the unit out (extraction). Extraction is done only with your approval on site and costs extra, in addition to the $79 diagnostic fee: built-in dryer — $150; single built-in oven — $200; double built-in oven — $250; built-in refrigerator — $300. You may decline extraction and end the visit at any point — then only the $79 diagnostic fee applies, even if a complete diagnosis is not possible without extraction.
• Confirming your visit: before heading out, your technician will text you to confirm. Please reply — if we don't receive a reply, your reserved slot will be released and the visit cancelled. If you need to cancel, please let us know before the technician heads out; once the technician has arrived, the $79 service call fee applies.
Please scroll the terms to the end to continue.
